How can our support team help you?
Whether you're calibrating plans on an iPad, syncing site notes offline, or setting up supplier catalogues, our team is here to assist.
Email Support
Send our specialist support engineers an email directly for account, setup, or troubleshooting help.
Mobile & Offline Sync
Experiencing sync or offline storage issues on iOS or Android? We have step-by-step guides for immediate recovery.
Suppliers & Invoicing
Connect wholesale catalogues, manage price updates, customer milestones and automated payment reminders.
Send a Support Ticket
Fill out the form below and an engineer will respond within 4 business hours.
Ticket Submitted Successfully!
Thank you for reaching out. We have logged ticket TS-89412. A confirmation email has been dispatched to your address, and our Australian support team will get back to you shortly.
Frequently Asked Questions
Quick answers to common questions about TradeSage features and setup.
How does offline mode work on job sites?
TradeSage is built offline-first. When you're in basements, rural sites, or locations with zero mobile reception:
- You can take photos, dictate audio notes, annotate site measures, and draft quotes without connection.
- Your device shows a notice: “Offline · X changes waiting to sync”.
- As soon as your phone or iPad detects Wi-Fi or 4G/5G, changes automatically sync in the background without duplicate records.
What if my changes are stuck in “waiting to sync”?
Follow these quick checks:
- Ensure mobile data or Wi-Fi is actively connected.
- Open TradeSage and pull down on the Dashboard screen to force a manual sync.
- Do not log out of the app before the sync completes, as local offline cache is tied to your active secure session.
- If the badge remains after reconnecting, check your phone settings to verify background app refresh is permitted.
How does the AI Project Builder generate estimates?
TradeSage parses voice site walks, photos, and project notes. It structures them into clear stages, suggested item quantities, trade labor allowances, and materials based on Australian standards.
Note: You retain complete control over margin, rates, and quantities before any quote is finalised or shared with your client.
Can I calibrate and measure blueprints on an iPad?
Yes. The Plan Take-off tool supports PDF architectural drawings. Set your scale using any known dimension (like a door opening or boundary line), then measure linear runs (skirting, piping, wiring) and area polygons (tiling, turf, roofing) directly with your finger or Apple Pencil.
How do team seats and staff permissions work?
Account owners can invite crew members and configure granular role access. Staff can be granted access only to the quotes, site diaries, timesheets, and jobs they are assigned to, while billing details, supplier wholesale margins, and master accounts remain private to the owner.
How do I cancel or upgrade my subscription?
You can manage your subscription at any time under Settings > Billing & Plans on the web platform or via your Apple App Store / Google Play subscription management screen if billed via in-app purchase. Upgrades take effect immediately.
Emergency or Critical Outage?
If you are experiencing an urgent issue preventing on-site work, please mark your ticket priority as urgent or email urgent@tradesage.com.au for expedited queue handling.